Limited Time Offer

Lower Free Shipping Minimum

(regularly $69)



Free Shipping Worldwide

ON ORDERS OVER $49


Order total must be over free shipping minimum after any coupons, rebates, or credits have been applied to qualify for free shipping.


NO TAXES OR DUTY FEES  

to Canada or US


TURNAROUND TIME

Orders usually ship out within 3 business days, excluding stats and holidays.  A confirmation email will be sent to you once your order has shipped. If you don’t receive your confirmation, please check your spam folder.


APPROXIMATE ETA ONCE SHIPPED

7-14 days to Canadian & US destinations

14-28 days to international destinations


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CANADA

Free shipping over $49 (reg $69)

Flat rate $6.99 under $49 (reg $69)


Shipping Timeline  

1-2 weeks (5-10 business days)

by Canada Post


Shipping Insurance

Included (see details below)


Taxes and Duty Fees

None.  We pay any applicable taxes and as we’re located in Canada there are no duty fees (ordering from companies outside of Canada will incur duty fees plus applicable taxes on all orders over $20).


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UNITED STATES  

Free shipping over $49 (reg $69)

Flat rate $8.99 under $49 (reg $69)


Shipping Timeline

1-2 weeks (5-10 business days)

by Canada Post / USPS


Shipping Insurance

Included (see details below)


Taxes and Duty Fees  

None.  US customers can order up to $800 per order tax and duty free.


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INTERNATIONAL  

Free shipping over $49 (reg $69)

Flat rate $8.99 under $49 (reg $69)


Shipping Timeline

2-4 weeks (10-20 business days)  

by Canada Post / Destination Country Postal Service


NOTE:  Canada Post’s automated confirmation via PayPal may state 6 to 10 business days, which is incorrect. This has caused undue confusion for our international customers so please go by the timelines stated here.


Shipping Insurance

Available on request.  There is a fee for international shipping insurance, price dependent upon the destination country.


Taxes and Duty Fees  

Varies per country.  International orders are subject to inspection on entering the destination country and may incur tax, duty, and/or VAT fees, which are the responsibility of the customer at time of delivery. Some countries offer discounted or nil rates for menstrual hygiene products (each package has a coded number that supplies the package content information to customs).  Please check with your local customs office for rates.    


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SHIPPING TIMELINES

Shipping timelines are approximate and not guaranteed as occasionally delays can occur which are beyond our control once a shipment is in the hands of the postal service.


VARIANTS IN TIMELINES

Delays can occur due to customs and border security for orders sent to destinations outside of Canada, along with many other variables including geographical location (Australia, New Zealand, Hawaii, APO, etc.) and climates, both natural (weather) and political.  Orders can, and sometimes do, take a longer shipping timeline than those estimated for reasons beyond my control.  Please rest assured that even if a package does take longer than estimated to get to you, it’s very rare for an order to actually go missing.  


TRACKING INFO

Tracking numbers are available on most orders over 1 kg.  Canada Post does not supply tracking numbers for small packet orders under 1 kg.


SHIPPING INSURANCE

Shipping insurance covers product replacement only on initial orders.  Shipping and handling charges apply to order replacements.  Claims must be submitted within 60 days of date of purchase.  A package is not considered “lost” until 8 weeks after the ship out date (to allow for delays and/or reprocessing and return time if it was deemed undeliverable by the postal service).  Incorrect shipping information supplied by the customer is the customer’s responsibility and is not covered by insurance.  Returned orders that are cancelled for a refund and were shipped at the cost of New Moon Pads will have original shipping fees deducted.  We reserve the right to decline replacement if deceptive practices are suspected.  


RECYCLABLE PACKAGING

All labeling and packaging is kept to a bare minimum.  Product labels are made of paper and can be passed along to someone else when you’re done with them, as you would a business card, or can be recycled or composted.  Manilla envelopes, tear resistant poly mailers, or corrugated boxes are used for shipping and are all recyclable.


DISCRETION

All packages are mailed in plain packaging with the return address and company name as well as the website name and logo with no mention made of the specific nature of the contents or business.  For out of country shipments the package contents are listed as cloth pads for customs purposes with no reference to “menstrual” or “feminine hygiene” (there is a coded number that supplies that information for customs).  If you would like further discretion just let me know at checkout and I will be happy to replace the “NewMoonPads.com” with “ReneeMcKay.com”.


*Shipping quotes apply to retail website orders only.