Shipping 





$9.99 flat rate on orders under $69 $39*
NO TAXES OR DUTY FEES  to Canada or US
 










 
Turnaround Time
Orders usually ship out within 3 business days, excluding stats and holidays.  A confirmation email will be sent to you once your order has shipped. If you don’t receive your confirmation, please check your spam folder.
 
Approximate ETA Once Shipped
7-14 days to Canadian & US destinations
14-28 days to international destinations
 
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Canada
Shipping Timeline  
1-2 weeks (5-10 business days)
 
Shipping Insurance 
Included (see details below)
 
Taxes and Duty Fees:  zero, zip, zilch, nada!
We pay any applicable taxes and as we’re located in Canada there are no duty fees (ordering from companies outside of Canada will incur duty fees plus applicable taxes on all orders over $20).
 
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United States  
Shipping Timeline
1-2 weeks (5-10 business days)
 
Shipping Insurance
Included (see details below)
 
Taxes and Duty Fees:  zero, zip, zilch, nada!  
US customers can order up to $800 per order tax and duty free.

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International  
Shipping Timeline
2-4 weeks (10-20 business days)  
NOTE:  Canada Post’s automated confirmation via PayPal may state 6 to 10 business days, which is incorrect. This has caused undue confusion for my international customers so please go by the timelines stated here.
 
Shipping Insurance
Included (see details below).
 
Taxes and Duty Fees:  VARIES PER COUNTRY  
International orders are subject to inspection on entering the destination country and may incur tax, duty, and/or VAT fees, which are the responsibility of the customer at time of delivery. Some countries offer discounted or nil rates for menstrual hygiene products (each package has a coded number that supplies the package content information to customs).  Please check with your local customs office for rates.    
 
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Shipping Timelines
Shipping timelines are approximate and not guaranteed as occasionally delays can occur which are beyond my control once a shipment is in the hands of the postal service.

Variants in Timelines
Delays can occur due to customs and border security for orders sent to destinations outside of Canada, along with many other variables including geographical location (Australia, New Zealand, Hawaii, APO, etc.) and climates, both natural (weather) and political.  Orders can, and sometimes do, take a longer shipping timeline than those estimated for reasons beyond my control.  Please rest assured that even if a package does take longer than estimated to get to you, it’s very rare for an order to actually go missing.  
 
Tracking Info
Tracking numbers are available on most orders over 1 kg.  Canada Post does not supply tracking numbers for small packet orders under 1 kg.
 
Shipping Insurance
Shipping insurance is supplied by New Moon Pads directly, not by a third party, and covers product replacement only on initial orders.  Shipping and handling charges apply to order replacements.  A package is not considered “lost” until 8 weeks after the ship out date (to allow for delays and/or reprocessing and return time if it was deemed undeliverable by the postal service).  Incorrect shipping information supplied by the customer is the customer’s responsibility and is not covered by insurance.  Returned orders that are cancelled for a refund and were shipped at the cost of New Moon Pads will have original shipping fees deducted.  I reserve the right to decline replacement if deceptive practices are suspected.  
 
Recyclable Packaging
Labeling and packaging is kept to a bare minimum.  Product labels are made of paper and can be passed along to someone else when you’re done with them, as you would a business card, or can be recycled or composted.  Manilla envelopes, tear resistant poly mailers, or corrugated boxes are used for shipping and are all recyclable, as are the information cards which are printed on Forest Stewardship Council (FSC) certified paper which certifies the paper comes from an environmentally and socially responsible source.

Discretion
All packages are mailed in plain packaging with the return address and company name as well as the website name and logo with no mention made of the specific nature of the contents or business.  
For out of country shipments the package contents are listed as cloth pads for customs purposes with 
no reference to “menstrual” or “feminine hygiene” 
(there is a coded number that supplies that information for customs).  If you would like further discretion just let me know at checkout and I will be happy to replace the “NewMoonPads.com” with “ReneeMcKay.com”.

*Shipping quotes apply to retail website orders only.
IMPORTANT SHIPPING NOTICE
Due to the recent Canada Post strike, which ended November 27th, shipping timelines are no longer guaranteed resulting in possible delivery delays due to a backlog of parcels moving through the system.
SEE DETAILS 
As a thank you for your patience, the minimum
for free shipping has been lowered from $69 to 
$39 for the entire month of December.  https://www.canadapost.ca/web/en/comm/alert/details.page?article=2018/11/27/unprecedented_backlo&cattype=special&cat=specialalertshapeimage_2_link_0