Free Shipping Worldwide
On Orders Over $69
$9.99 flat rate on orders under $69

Turnaround Time
Orders usually ship out within 3 business days, excluding stats and holidays.  A confirmation email will be sent to you once your order has shipped. If you don’t receive your confirmation, please check your spam folder.

Approximate ETA Once Shipped
7-14 days to North American destinations.
14-28 days to international destinations.

Shipping Timeline:  1-2 weeks (5-10 business days).
Shipping Insurance:  Included (see details below).
Taxes and Duty Fees:   No taxes or duty fees. 
We pay any applicable taxes and as we’re located in Canada there are no duty fees (ordering from companies outside of Canada will incur duty fees plus applicable taxes on all orders over $20).  NOTE:  Prices are in USD.  If listed in CAD prices would be comparable to the USD prices after exchange 
so it doesn’t cost extra to purchase in USD, and your order will convert automatically to CAD on your credit card. 

United States  
Shipping Timeline:  1-2 weeks (5-10 business days).
Shipping Insurance:  Included (see details below).
Taxes and Duty Fees:  No taxes or duty fees.

Shipping Timeline:  2-4 weeks (10-20 business days).  
NOTE:  Canada Post’s automated confirmation via PayPal may state 6 to 10 business days, which is incorrect. This has caused undue confusion for our international customers so please go by the timelines stated here.
Shipping Insurance:  Included (see details below).
Taxes and Duty Fees:  Varies from country to country.  
International orders are subject to inspection on entering the destination country and may incur tax, duty, and/or VAT fees, which are the responsibility of the customer at time of delivery. Some countries offer discounted or nil rates for feminine hygiene products (each package has a coded number that supplies the package content information to customs).  Please check with your local customs office for rates.    

Turnaround Time
Orders ship daily (excluding stats and holidays).  Some orders may be divided and shipped in multiple packages for a more efficient shipping process.  A confirmation email will be sent to you once your order has shipped.  

Shipping Timelines
Shipping timelines are approximate and not guaranteed as occasionally delays can occur which are beyond our control once a shipment is in the hands of the postal service.

Variants in Timelines
Delays can occur due to customs and border security for orders sent to destinations outside of Canada, along with many other variables including geographical location (Australia, New Zealand, Hawaii, APO, etc.) and climates, both natural (weather) and political.  Orders can, and sometimes do, take a longer shipping timeline than those estimated for reasons beyond our control.  Please rest assured that even if a package does take longer than estimated to get to you, it’s very rare for an order to actually go missing.  

Tracking Info
Tracking numbers are available on most orders over 500 gm.  Canada Post does not supply tracking numbers for small packet orders under 500 gm.

Shipping Insurance
Shipping insurance is supplied by New Moon Pads directly, not by a third party, and covers product replacement only on initial orders.  Shipping and handling charges apply to order replacements.  A package is not considered “lost” until 8 weeks after the ship out date (to allow for delays and/or reprocessing and return time if it was deemed undeliverable by the postal service).  Incorrect shipping information supplied by the customer is the customer’s responsibility and is not covered by insurance.  Returned orders that are cancelled for a refund and were shipped at the cost of New Moon Pads will have original shipping fees deducted.  We reserve the right to decline replacement if deceptive practices are suspected.

Recyclable Packaging
Labeling and packaging is kept to a bare minimum.  Product labels are made of paper and can be passed along to someone else when you’re done with them (as you would a business card), or can be recycled or composted.  Manilla envelopes, tear resistant poly mailers, or corrugated boxes are used for shipping and are all recyclable, as is our information cards which are printed on Forest Stewardship Council (FSC) certified paper which certifies the paper comes from an environmentally and socially responsible source.
All packages are mailed in plain packaging with the return address and company name as well as the website name and logo with no mention made of the specific nature of the contents or business.  For out of country shipments the package contents are listed as cloth pads for customs purposes with no reference to “menstrual” or “feminine hygiene” (there is a coded number that supplies that information for customs).  If you would like further discretion just let me know 
at checkout and I will be happy to replace the “” with “”.

*All shipping quotes apply to retail website orders only.