Moon Phases



Free Shipping Worldwide 
On Orders Over $69
$7.99 flat rate on orders under $69


Canada
Shipping Timeline:  1-2 weeks (5-10 business days).
Shipping Insurance:  Included (see details below).
Taxes and Duty Fees:   No taxes or duty fees. 
            We pay any applicable taxes and as we’re located 
            in Canada there are no duty fees (ordering from 
            companies outside of Canada will incur duty fees 
            plus applicable taxes on all orders over $20).
            NOTE:  Prices are in USD.  If listed in CAD prices
            would be comparable to the USD prices after 
            exchange so it doesn’t cost extra to purchase in 
            USD, and your order will convert automatically 
            to CAD on your credit card. 

United States  
Shipping Timeline:  1-2 weeks (5-10 business days).
Shipping Insurance:  Included (see details below).
Taxes and Duty Fees:  No taxes or duty fees.

International  
Shipping Timeline:  2-4 weeks (10-20 business days).  
Shipping Insurance:  Included (see details below).
Taxes and Duty Fees:  Varies from country to country.  
            Duty, tax, and/or VAT fees, if applicable, are the 
            responsibility of the customer at time of delivery. 
            NOTE:  The automated Canada Post confirmation 
            via PayPal may state 6 to 10 business days for the 
            shipping timeline, which is incorrect. This has caused 
            undue confusion for our international customers so 
            please go by the timelines stated here. International 
            orders are subject to inspection on entering the 
            destination country and may incur duty, tax, and/or 
            VAT fees. Some countries offer discounted or nil rates 
            for feminine hygiene products (each package has
            a coded number that supplies the package content 
            information to customs).  Please check with your 
            local customs office for rates.

Turnaround Time
Orders go out within 3 to 5 business days (excluding stats and holidays).  Some orders may be divided and shipped in multiple packages for a more efficient shipping process.  A confirmation email will be sent to you once your order has shipped.  

Shipping Timelines
Shipping timelines are approximate and not guaranteed as occasionally delays can occur which are beyond our control once a shipment is in the hands of the postal service.

Variants in Timelines
Delays can occur due to customs and border security for orders sent to destinations outside of Canada, along with many other variables including geographical location (Australia, New Zealand, Hawaii, APO, etc.) and climates, both natural (weather) and political.  Orders can, and sometimes do, take a longer shipping timeline than those estimated for reasons beyond our control.  Please rest assured that even if a package does take longer than estimated to get to you, it’s very rare for an order to actually go missing.  :)

Tracking Info
Tracking numbers are available on orders over 2 kg.  Canada Post does not supply tracking numbers for 
small packet orders under 2 kg.

Shipping Insurance
Shipping insurance is supplied by New Moon Pads directly, not by a third party, and covers product replacement only on initial orders.  Shipping and handling charges apply to order replacements.  A package is not considered “lost” until 8 weeks after the ship out date (to allow for delays and/or reprocessing and return time if it was deemed undeliverable by the postal service).  Incorrect shipping information supplied by the customer is the customer’s responsibility and is not covered by insurance.

Recyclable Packaging
Labeling and packaging is kept to a bare minimum.  Product labels are made of paper and can be passed along to someone else when you’re done with them (as you would a business card), or can be recycled or composted.  Manilla envelopes, tear resistant poly mailers, or corrugated boxes are used for shipping 
and are all recyclable.

Discretion
All packages are mailed in plain packaging with the return address and company name as well as the website name and logo with no mention made of the specific nature of the contents or business.  For out of country shipments the package contents are listed as cloth pads for customs purposes with no reference to “menstrual” or “feminine hygiene” (there is a coded number that supplies that information for customs).  
If you would like further discretion just let me know 
at checkout and I will be happy to replace the “NewMoonPads.com” with “ReneeMcKay.com”.

*All shipping quotes apply to retail website orders only.
Turnaround Time
Orders go out within 3-5 business days (excluding 
stats and holidays).  A confirmation email will be 
sent to you once your order has shipped.

Approximate ETA Once Shipped
7-14 days to North American destinations.  
14-28 days to international destinations.
http://www.newmoonpads.com/Ultra.html
http://www.newmoonpads.com/Bundles.html
http://www.newmoonpads.com/Extras.html
http://www.newmoonpads.com/Cloth_Menstrual_Pads.html
http://www.newmoonpads.com/Cloth_Incontinence_Pads.html

Customer Testimonialshttp://www.newmoonpads.com/Testimonials.html
Currency 
USD CADhttp://www.newmoonpads.com/FAQ.htmlshapeimage_10_link_0